Shipping Policy

Shipping Process:

  • We provide tracking numbers for all orders.
  • Kuala Lumpur & Selangor: Next-day delivery. Our team will contact you to arrange a suitable delivery time.
  • Rest of Malaysia: Orders will be dispatched via courier within 1-2 working days. Tracking details will be provided once your order has been dispatched.
  • Rest of the world: Orders will be dispatched via courier within 1-2 working days. Tracking details will be provided once your order has been dispatched.

Please ensure your shipping address and contact details are accurate and complete to avoid delivery delays.

Shipping Costs:

  • We currently provide worldwide free shipping for a limited time.
  • Any customs duties, taxes or fees imposed by the destination countries are the responsibility of the recipient, and are not included in the product price or shipping charges. For more information, please check with your country's customs office.

Tracking Information:

  • Once your order is shipped, you will receive an email confirmation with the  tracking information.

Delivery Timeframes:

  • Delivery times are estimates and may vary based on your location, weather conditions, and other factors beyond our control.
  • We are not responsible for delays caused by the shipping carrier.

Missing or Lost Packages:

  • We are not responsible for damaged or lost parcels caused by the shipping carrier. In the rare event that your package is lost or missing, please contact our customer support team, and we will assist you to the best of our abilities.

Shipping Holidays:

  • Our shipping department is closed on weekends and public holidays. Orders placed on these days will be processed on the next business day.

Returns Due to Shipping Issues:

  • If your order is returned to us due to an incorrect address or delivery issues, additional shipping charges may apply for reshipment.

Contact Information:

  • For any questions or concerns regarding your order's shipping, please contact our customer support team by filling in our Contact Form or send us a message on WhatsApp.